Missed Call Text-Back & AI Triage

AC QA TEST · 2026-09-02T19:53:16.667Z

Category: Sales / Customer Communication What It Is Acknowledges a missed inbound call by SMS and routes the caller based on their stated intent. Objective Recover high-intent demand when staff cannot answer immediately. Trigger An approved business number receives a missed inbound call. Automation Flow Detect the missed inbound call. Send an approved text-back message acknowledging the missed call. Ask the caller what they need help with. Use the caller’s response to identify the appropriate intent or routing path. Route sales inquiries toward the correct booking or sales process. Route support or sensitive concerns to the appropriate human owner. Update the contact record and create a follow-up task when needed. Stop Logic Stop automated follow-up when the caller replies and is routed successfully, books an appointment, opts out, or is handed off to a human team member. Recommended Platform GoHighLevel Phone / Conversations / Workflows, with AI triage used only for approved intent classification and routing.

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Missed Call Text-Back & AI Triage

Missed Call Text-Back & AI Triage